you for placing an order with ArtSupply.com.
We are honored to be part of your creative process.
Here are our basic sales policies.
Your feedback is most appreciated.
You are the reason we are in business.
COUPON CODES: All coupon codes vary from product to product and from sale to sale and vary in duration also. But all of them have some common elements, such as they do not apply to items that are currently on sale. On sale means lower then our everyday discount price. No coupons will apply to certain items that are restricted from being lowered due to what is called MAP pricing or the minimum allowed price, allowed by the manufacturer. Certain manufacturers, such as Artograph, Golden and others have a strict MAP pricing policy.
RETURN POLICY: ArtSupply.com offers a 10 day return policy on MOST items upon receiving your order. There are no returns on Foam or Gator Board. If the product is unopened and in its original packaging and you would like to return it please call us at 1 800 937-4278 for details. In most cases return shipping can be arranged with the shipper of your choice, but we will be unable to accept the return if the shipment is lost or damaged. Freight charges are non-refundable and there is a 20% restocking charge.
An authorization from an ArtSupply.Com representative is required before shipping the order back to us.
In the event your items were damaged in transit to you, either refuse the package or sign for it with a description of the visible damage. Please contact us as soon as possible so a freight claim can be made and we can replace the damaged items.
We are committed to addressing your needs in the most efficient,
ethical and caring manner possible.
Always feel free to call us with any questions.