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TRACKING NUMBERS

• You will be emailed a tracking number when your order is shipped.

SHIPMENT ERRORS : If you have received the wrong product due to our error, you have 10 days to make a claim. Please see RETURN POLICY.

CONTACTING THE SHIPPING DEPARTMENT

• For inquiries on orders already placed please email shipping@artsupply.com
  
• For inquiries on orders already shipped please email shipping@artsupply.com

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DROP SHIPMENT POLICY

 

In order to provide our valued customers with the largest possible selection of products we may utilize what is called ‘drop shipping’ to get your order to you.

What is drop shipping?

Put simply, an order that is drop shipped is sent out from one of our many suppliers directly to your location, rather than from our location in Chicago.

Why is it necessary to drop ship?

It is Artsupply.com’s goal to provide our customer with the largest possible selection of products. Utilizing our suppliers’ inventory directly allows us to offer you this large selection at the lowest possible cost.

Will I know when my order is being drop shipped?

Drop shipment is a fast, accurate way to ship your order, and typically does not require any additional contact. There are occasions, however, where the order may take a few extra days to ship, or will be shipped from multiple locations. In this case, a representative from Artsupply.com will let you know by email or phone ASAP.

Can I return an item that was drop shipped to me?

Yes, our normal return policies apply for drop shipment orders. Please note that the orders must be returned to our Chicago location and not the supplier location it was sent from. All returns require authorization from an Artsupply.com employee.

 

If you have any more questions about drop shipment, please feel free to contact one of our customer service representatives at (773)-292-2992.

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INTERNATIONAL SHIPMENT POLICY

Some items cannot ship outside of the US. This includes any hazardous or flammable materials.
Notification will be given if this applies.

The items,their cost, their weight and size, and the destination determine the method of shipment and the cost of shipping international orders.

International orders are shipped by the United States Postal Service thru Express Mail (3-5 day service)and Priority Mail (6-10 day service), and also by UPS on request.

Shipping charges will be calculated and an email will be sent for your approval within 2-3 business days. Orders will not ship without your approval. A phone number is required for delivery.

**The recipient is responsible for all taxes, duties, and brokerage fees. These cannot be estimated prior to shipping. We are unable to remove pricing from documents, as the correct value must be provided.

***We do not mark packages as gifts or samples; all prices will be shown for custom clearance.

International orders do not ship without customer approval. For questions regarding shipping charges please email info@artsupply.com.

RETURNING DAMAGED FOAMBOARD:

INSPECT FOAM BOARD UPON DELIVERY FOR ANY DAMAGES . Upon delivery the package should be checked by the receiver for accuracy/AND/OR damages.
Damages or errors in order should be reported 24 HOURS upon receiving the shipment in order for us to arranged a return.