Please note: In cases of oversize residential deliveries , the carriers will bring the box to the end of the truck, but usually will not off-load the box or bring it in to the house. They want a special fee for what they call 'gate lift' change and indoor charge. This charge does not go to us and is not part of the shipping charge you see on the checkout page. We recommend that in order to save this high off loading fee that you have helpers there yourself to get the box off the truck and indoors. If you have any questions regarding our shipping policy please call customer service specialist at 1-800-937-4278.