"I wanted to thank you for sending out my order so quickly. I truly appreciate it. Your company really brings back faith in customer service. I would have to say that you go above and beyond in servicing your customers. Again, thank you so much. " Sandy C, ArtSupply.Com Customer
The following are the policy and practices of ArtSupply.Com, concerning the shipment of your purchase.
- You will be emailed a tracking number when your order is shipped.
CONTACTING THE SHIPPING DEPARTMENT
- For inquiries on orders regarding shipping please email [email protected] or call us at 888-202-8512
Most art supply orders will ship within 2 business days of receipt. Most board orders need to be cut upon order, This takes 3-4 days prior to shipping. Shipping then takes 2-4 days depending on the location.
Large board orders that do not ned cutting usually will ship with in 2 days.
If you need your order by a certain date please let us know in your order comments, by email, or by phone and we will do our best to expedite your order (this may result in higher shipping charges).
Orders may ship by, Fed Ex, or USPS depending on location and items ordered.
When possible please inspect packages upon delivery.
Damages or errors in shipment need to be reported within 24hrs of receipt.
DROP SHIPMENT POLICY
In order to provide our valued customers with the largest possible selection of products we may utilize what is called ‘drop shipping’ to get your order to you.
What is drop shipping?
Put simply, an order that is drop shipped is sent out from one of our many suppliers directly to your location, rather than from our location in Chicago.
Why is it necessary to drop ship?
It is Artsupply.com’s goal to provide our customer with the largest possible selection of products. Utilizing our suppliers’ inventory directly allows us to offer you this large selection at the lowest possible cost.
Will I know when my order is being drop shipped?
Drop shipment is a fast, accurate way to ship your order, and typically does not require any additional contact. There are occasions, however, where the order may take a few extra days to ship, or will be shipped from multiple locations. In this case, a representative from Artsupply.com will let you know by email or phone.
Can I return an item that was drop shipped to me?
Yes, our normal return policies apply for drop shipment orders. Please note that the orders must be returned to our Chicago location and not the supplier location it was sent from. All returns require authorization from an Artsupply.com employee.
INTERNATIONAL SHIPMENT POLICY
Some items cannot ship outside of the US. This includes any hazardous or flammable materials.
Notification will be given if this applies.
International orders are shipped by the United States Postal Service thru Express Mail (3-5 day service)and Priority Mail (6-10 day service), and also by UPS.
Shipping charges will be calculated on request and an email will be sent for your approval within 2-3 business days. Orders will not ship without your approval. A phone number is required for delivery.
**The recipient is responsible for all taxes, duties, and brokerage fees. These cannot be estimated prior to shipping. We are unable to remove pricing from documents, as the correct value must be provided.
***We do not mark packages as gifts or samples; all prices will be shown for custom clearance.